Terms of Service

Rovaette is a mobile app and website that lets you scan or search beauty products and receive educational ingredient information and a personalised compatibility estimate based on the profile you provide. By creating an account or using the service, you agree to these terms.

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• You must be at least 16 years old, or 13 with verifiable parental consent where local law permits it.
• You must provide accurate information and keep your profile up to date — inaccurate profile data produces misleading analysis.
• You are responsible for keeping your sign-in credentials and device secure, and for all activity under your account.
• One account per person. Do not share, sell, or transfer your account.
• Tell us promptly at support@rovaette.com if you suspect unauthorised access.

Rovaette provides educational and informational beauty and ingredient content only. It is not medical advice, dermatology advice, allergy testing, nutritional advice, diagnosis, or treatment, and it does not create any clinician-patient relationship.

Nothing in the app should be used to diagnose, treat, cure, or prevent any condition, or to decide whether a product is safe during pregnancy, breastfeeding, or while using prescription treatments.

Rovaette relies on artificial intelligence to read packaging, parse ingredient lists, and estimate compatibility. You acknowledge that:

• AI models may produce inaccuracies, hallucinations, omissions, or incomplete ingredient disclosures.
• Optical recognition may misread a label, miss an ingredient, or attribute the wrong formula to a product.
• Scores, percentages, and warnings are estimates generated from imperfect data, not verified findings.
• AI output must never be treated as medical advice, allergy testing, or a dermatological diagnosis.
• You should always read the physical product label before use and treat it as authoritative over anything the app shows.

• You are solely responsible for the products you buy, use, or avoid.
• Always patch-test new products and follow the manufacturer’s instructions.
• Review the physical label for the ingredients and warnings that apply to you.
• Consult a qualified clinician for medical, pregnancy, hormonal, allergy, or persistent skin concerns, and stop using any product that causes a reaction.
• Seek urgent medical attention for any severe reaction. Do not rely on the app in an emergency.

Product names, ingredient lists, brand information, pricing, availability, and formulas change frequently and may be incomplete, outdated, regionally different, or simply wrong. Brands may reformulate without notice. We do not guarantee the completeness, accuracy, safety, compatibility, suitability, or results of any information in the service.

• Some features require a paid subscription. Prices and features are shown in the app before purchase.
• Free trials, where offered, convert automatically to a paid subscription at the end of the trial unless you cancel beforehand.
• Subscriptions renew automatically for the same period until cancelled. Your account is charged within 24 hours before the end of the current period.
• All billing is handled by the Apple App Store or Google Play — not by Rovaette.
• Cancel at any time in your Apple or Google account settings. Cancelling stops future renewals; access continues until the end of the paid period.
• Refunds are governed exclusively by the app-store provider’s policies. We cannot issue refunds for purchases made through their stores.
• Use “Restore Purchases” in the app to reinstate an active subscription on a new device.
• We may change prices or plan features with reasonable advance notice; changes apply from the next renewal.

You agree not to:

• Use the service unlawfully or in breach of any regulation applicable to cosmetics or health claims.
• Interfere with, disrupt, overload, or attempt to gain unauthorised access to the service or its infrastructure.
• Reverse engineer, decompile, or attempt to extract source code, models, or prompts.
• Scrape, crawl, bulk-download, or resell our data, or use automated tools to access the service.
• Misuse AI features — for example to generate medical claims, mass-process third-party catalogues, or produce content that misleads others about product safety.
• Upload unlawful, infringing, or harmful content, or images of other people without their permission.
• Infringe our intellectual property or that of any third party, including brand names and packaging beyond fair use for personal product identification.

The app, website, design, database, compatibility methodology, and the ROVAETTE name and marks belong to us or our licensors, and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the service for your own non-commercial use.

You keep ownership of content you submit, such as photos and profile entries. You grant us a licence to host, process, and analyse that content solely to operate and improve the service. Third-party brand names and trademarks remain the property of their owners and are used only to identify products.

You may stop using the service and delete your account at any time. We may suspend or terminate access, with notice where practicable, if you breach these terms, if there is fraud, abuse, or risk to other users, or if we discontinue the service. Sections that by nature should survive termination — including disclaimers, liability limits, and dispute resolution — continue to apply.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY ANALYSIS, SCORE, OR INGREDIENT INFORMATION IS ACCURATE OR SUITABLE FOR YOU. NOTHING IN THESE TERMS EXCLUDES ANY WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED, INCLUDING CONSUMER RIGHTS IN YOUR JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROVAETTE AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE.

ROVAETTE’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS OF ANY KIND — INCLUDING CLAIMS FOR PERSONAL INJURY, ALLERGIC OR ADVERSE SKIN REACTION, PRODUCT SELECTION, OR RELIANCE ON AI OUTPUTS — SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO ROVAETTE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, INCLUDING FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR GROSS MISCONDUCT. IN THOSE JURISDICTIONS THESE LIMITS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

You agree to indemnify and hold Rovaette harmless from claims, damages, liabilities, and reasonable legal costs arising from your breach of these terms, your misuse of the service, content you submit, or your product choices.

If you are located in the United States, read this section carefully — it affects how disputes are resolved and limits your right to go to court.

• You and Rovaette agree to first try to resolve any dispute informally by contacting support@rovaette.com and allowing 30 days for a good-faith resolution.
• If that fails, any dispute arising out of or relating to these terms or the service will be resolved by final and binding individual arbitration, administered by a recognised arbitration provider under its consumer rules, rather than in court.
• YOU AND ROVAETTE WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS-WIDE ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY.
• Either party may bring an individual claim in small-claims court instead, if it qualifies.
• You may opt out of this arbitration agreement by emailing support@rovaette.com within 30 days of first accepting these terms; opting out does not affect any other part of these terms.
• If the class action waiver is found unenforceable for a claim, that claim proceeds in court and the rest of this section still applies.

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If you obtained the app from the Apple App Store, you acknowledge:

• These terms are between you and Rovaette only. Apple is not a party to them.
• Apple has no obligation to furnish any maintenance or support for the app.
• Apple provides no warranty for the app. If the app fails to conform to any applicable warranty, you may notify Apple for a refund of the purchase price; Apple has no other warranty obligation.
• Rovaette, not Apple, is responsible for product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims arising under consumer protection or privacy law.
• Rovaette, not Apple, is responsible for investigating and resolving any third-party intellectual property claim relating to the app.
• You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If you obtained the app from Google Play, you acknowledge that Google is not a party to these terms, has no support, maintenance, or warranty obligations for the app, and is not responsible for the app or its content. Your use of Google Play is also governed by the Google Play Terms of Service.

Subscription purchases, auto-renewals, payment methods, cancellations, and refunds are handled exclusively through your Apple ID or Google Play account. Rovaette cannot process, reverse, or refund those transactions directly.

These terms are governed by the laws of Taiwan, without regard to conflict-of-law rules, and subject to section 14 for US users and to any mandatory consumer protections in your country of residence.

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If any provision is held unenforceable, the rest remains in force and the unenforceable provision is modified to the minimum extent needed. Our failure to enforce a right is not a waiver of it. These terms, with our Privacy Policy, form the entire agreement between you and Rovaette.

We may update these terms. We will change the “Last updated” date and, for material changes, notify you in the app or by email before they take effect. Continued use after that date means you accept the updated terms.

Questions about these terms: support@rovaette.com.